As a business owner, are you struggling to manage all of your incoming requests and tickets? Are you struggling to manage your ecommerce customer service software and want to manage all the messages on one platform a lot easier and simpler? If the answer is yes then this article is for you. Helpcenterapp makes it easy to manage all your incoming requests regardless of the platform. Interact with your customers and prospects in the most effective and efficient way and make every interaction count.

Helpcenterapp has been in business for almost a decade, starting out as an SMS management company back then. Then, Bourne, with the idea of ​​saving people’s time, Helpcenterapp ventured into an automation tool that saves up to 30% of the time per person. This not only increased productivity, but also reduced costs and other expenses. It was then that the company decided to enter the customer service and e-commerce industries and there has been no going back since.

Rapidly growing with over 50,000 customers, Helpcenterapp is now a respected organization with 1,200 star ratings. With dedicated teams managing various aspects of the business, Helpcenterapp has taken the utmost care to prioritize customer satisfaction.

A tidy workplace

Inquiries and tickets can come in through different channels, which makes it difficult for us to organize the workspace. With Helpcenterapp, however, you can efficiently combine multiple requests from the same customer on different platforms into one ticket to save time and effort. In addition, the smart automation system groups tickets according to keywords and assigns them to employees so that you can concentrate on other important tasks.

Through their customer service applications, you can communicate effectively with your audience and provide a unified brand experience.

Customer service applications

FAQ builder

The FAQ Builder is an easy-to-use, simple tool that allows you to create an FAQ section in less than 10 minutes. It’s very flexible in its design and helps answer questions so users don’t have to hire the customer service agents. The clean design built into the search bar makes it easy to find your customers’ search queries. The FAQ builder also offers several language options so that you can chat with your customers in their language.

Counseling center

The all-in-one help desk combines various communication channels into a uniform platform. Manage all customer communications from a single platform without having to switch channels, regardless of the source of the request. You can also use the Helpdesk app to manage multiple stores from a single location. Integrations with Shopify provide vital customer purchase and communication history information that you can use to manage orders within the app. Best of all, the app is very easy to use and doesn’t require any prior programming knowledge.

Live chat

It’s no surprise that people love real-time communication as they prefer to speak to a live person and get instant results rather than emailing support. Live chat is expected to grow by as much as 87% over the next 12 to 18 months. It’s easy to set up and anyone can do it in minutes. The additional feature that enables agents to chat with multiple customers at the same time increases efficiency.

Growing in future markets

In an industry where technology is king, Helpcenterapp has managed to grow rapidly and meet the demands of customers from all over the world. “The competition will be very tough and big players will buy smaller companies,” said Martynas Vyžintas from Helpcenterapp. However, with the plan to improve its software systems and expand across Europe, Helpcenterapp aims to gain a larger market share in the coming years.